Darcy Gray Cotton & Linen Sofa (89")

60-DAY EASY RETURNS

At LOUXAS, every piece is designed to elevate your living space. If your selection isn't the perfect fit, we're here to make the return experience as seamless as possible.
We accept returns and exchanges for eligible items within 60 days of delivery, provided they meet our return standards outlined below.

RETURN ELIGIBILITY

• To qualify for a return or exchange, items must meet the following conditions:
• Request submitted within 60 calendar days of delivery
• Product remains unused and unassembled
• All original packaging, labels, and protective materials are intact
• Valid proof of purchase is provided

For exchanges, please specify your preferred variation (e.g., size, color, or model) when submitting your request.

ITEMS NOT ELIGIBLE FOR RETURN

To maintain the integrity and quality of our offerings, the following items are not eligible:

• Clearance or Final Sale items
• Customized or made-to-order pieces
• Items marked as non-returnable on the product page
• Products that have been assembled, used, or altered
• Purchases made outside of our official website

SHIPPING FEES & RESPONSIBILITY

Return shipping responsibility depends on the nature of the request:

Customer-Initiated Returns
(e.g., change of preference)

Returns requested for reasons other than product quality or fulfillment errors will be subject to a 20% restocking fee, reflecting the cost of handling and reconditioning.

Louxas-Initiated Returns
(e.g., damaged, defective, or incorrect items)

• Louxas will arrange and cover return shipping
• A full refund will be issued

HOW TO INITIATE A RETURN OR EXCHANGE

Submit Your Request
Contact our Customer Support Team at support@louxas.com, including your order number and reason for return or exchange.

Receive Return Authorization
Once approved, we will provide a designated return address and detailed instructions.
Please note: returns sent without prior authorization cannot be processed.

Prepare Your Item
Carefully repack the item using its original packaging, ensuring all components, tags, and protective materials are intact.

Arrange Shipment
Return shipping should be arranged based on the approved instructions provided by our team.

REFUND PROCESSING

Once your return is received and inspected, we will process your refund promptly.

• Inspection & Processing: 5–7 business days
• Bank Processing Time: 5–10 additional business days depending on your provider

Refunds will be issued to the original payment method.

If your refund has not appeared after this period, we recommend checking with your bank or card provider before contacting us.

ORDER CANCELLATION

We understand plans may change.

Before Shipment:
Orders may be canceled at no cost if they have not yet entered the shipping process.

Processing Timeline:
Most orders are prepared for shipment within 1–2 business days

After Shipment:
Orders in transit cannot be canceled, but may be returned within the 60-day return window
(restocking fee apply for customer-initiated returns)

At Louxas, we believe quality and affordability should go hand in hand. Our philosophy ensures everyone wins, reflecting our commitment to offering both exceptional quality and outstanding value. We strive to be your trusted destination for beautifully designed furniture.

If you find the same item at a lower price on another platform or sales channel, we'll be more than happy to match the price. Additionally, If our prices drop within 30 days of your purchase with us, we'll refund you the difference.

Terms and Conditions

Item must be identical in brand name, size, weight, color, quantity, material, and model number. 
To qualify for a price match, both our offer and the lower price offer must be published, valid, and must be in stock. Customers are required to provide either a photograph or the original complete offer displaying the valid lower price. 
Price match or refund claims must be submitted within 30 days before or after your Hernest purchase. 
We reserve the right to verify an advertised price and the availability of the item. 
Only one price match per identical item per person. 
Price matching applies to online purchases only.

Exclusions

Offers including financing, bundled items, clearance sales, free gifts, buy-one-get-one deals, or promotions without a displayed retail price. 
Typographical errors, mail-in rebates, instant discounts, or competitor service fees (e.g., shipping). 
Items that are advertised as limited-quantity, out-of-stock, open-box, clearance, refurbished/used, closeout, damaged product or liquidation sales, or sold by resellers/clearance websites. 
Prices that only display on a website after guests log in.