Services and Guarantees
Returns Made Easy
Should your acquisition not perfectly align with your vision, we graciously accommodate returns or exchanges of eligible pieces within 60 days. We respectfully request that the items are returned in their original, pristine condition.
Price Protection Promise
We ensure your investment in our craftsmanship is always protected. Should you discover the identical piece offered at a lower price within 30 days of your acquisition, we will seamlessly honor the difference.
10-Year Craftsmanship Warranty
Should your acquisition not perfectly align with your vision, we graciously accommodate returns or exchanges of eligible pieces within 60 days. We respectfully request that the items are returned in their original, pristine condition.
Order & Delivery Scheduling
Upon securing your piece, a formal confirmation detailing your anticipated delivery window will be sent to your inbox. Should your space not be quite ready, we graciously accommodate complimentary delayed dispatch to perfectly align with your schedule.
Premium Shipping & Delivery
In-stock creations are dispatched promptly. Standard parcel deliveries arrive within 3 to 5 business days, while larger pieces requiring specialized freight handling are thoughtfully delivered within 1 to 2 weeks.
Dedicated Client Concierge
Your experience is our utmost priority. Our dedicated Client Advisors are at your disposal to provide prompt, refined assistance for any inquiries. We invite you to reach out for personalized support.