Shipping & Delivery

At LOUXAS, we believe that exceptional furniture deserves an equally refined delivery experience. To ensure efficiency, safety, and flexibility, delivery methods are determined based on product size, weight, and destination at checkout.

DELIVERY OPTIONS OVERVIEW

We offer complimentary standard delivery on all orders, with optional premium services available to elevate your experience.

Please note:

• Multi-item orders may ship separately
• Delivery upgrades apply per order, not per shipment
• Express shipping for most of our products using trusted carriers e.g. UPS, USPS, FedEx, DHL

COMPLIMENTARY PARCEL DELIVERY

Designed for smaller items, this service provides a streamlined, contact-free experience.

What's included:

• Delivery to your exterior front door
• No signature required for residential addresses
• Carrier tracking provided for real-time updates

Additional notes:

• No scheduled appointment
• Items remain in original packaging
• No assembly, placement, or debris removal included

COMPLIMENTARY THRESHOLD DELIVERY

A reliable, scheduled delivery option for larger furniture pieces.

What's included:

• Pre-scheduled delivery window
• Placement in a covered entry point (garage, porch, or lobby)
• Packaging condition inspection upon arrival

Important:

• Signature required (18+)
• No unpacking, assembly, or room placement included

Hassle-Free Assembly Delivery

Our blended service offering fast parcel delivery paired with professional, hassle-free assembly.

What's included:

• Standard express delivery directly to your exterior front door
• Professional in-home assembly booked at a time convenient for you following delivery
• Dedicated coordination team to assist with booking your assembly appointment
  

Additional details:

• No unpacking or room placement included
• Service requires an adult present (18+)
• Assembly service can only be scheduled after order delivery

• Availability may vary by product and location

WHITE GLOVE DELIVERY

Our most comprehensive delivery experience, designed for effortless setup.

What's included:

• In-room delivery & precise placement
• Professional unpacking
• Full assembly and installation
• Removal and disposal of all packaging materials
• Final inspection for quality and functionality
  

Additional details:

• Service requires an adult present (18+)
• Access conditions will be assessed on-site
  
• Items exceeding operational thresholds (e.g., oversized/400+ lbs) may require this service
• Availability may vary by product and location
  

ORDER PROCESSING AND TRACKING

ORDER PROCESSING:

Once your order is placed, it will be processed within 1-2 business days.

This includes:

• Verifying your payment
  
• Preparing your items for shipment
  
• Scheduling a delivery time if needed

ORDER TRACKING:

After your order ships, we will send you an email with carrier details and tracking numbers. You can use this information to track the status of your shipment directly with the carrier.

If you have any questions regarding your order status, feel free to contact our Customer Service Team for assistance.

RETURNS & SERVICE FEES

For orders delivered with Room of Choice or White Glove service:

• Original packaging must be retained for returns
• Service fees are non-refundable once shipment is dispatched, unless due to product defects

REDELIVERY POLICY

Changes to scheduled delivery must be made at least 2 business days in advance.

WAREHOUSE OPERATIONS

Orders placed on Weekends will be processed starting the next business day.

SHIPPING COVERAGE

We currently ship within the contiguous United States (the 48 mainland states), excluding:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands
  

We do not deliver to:

• PO Boxes
• Parcel lockers
• Locations deemed inaccessible or high-risk
  

Final Notes

Our goal is to deliver more than furniture — we deliver a seamless experience from checkout to placement.

For any delivery-related inquiries, our support team is always here to assist.