Louxas is a Denver-based online furniture store offering modern pieces for every room. The brand was founded by a team with 15 years of supply chain expertise. By eliminating showroom markups and intermediary costs, Louxas reinvests directly into product quality, making luxury-grade furniture accessible at transparent prices.

Louxas draws from three core design traditions:

• Scandinavian - clean proportions, light wood tones, functional simplicity
• Minimalist - uncluttered silhouettes, neutral palettes, purposeful details
• Mid-century modern - tapered legs, natural wood grain, organic shapes

These styles translate across the full collection, from sofas and sectionals to dining sets, storage pieces, and accent furniture.

Yes. Louxas is FSC-certified, meaning all materials are responsibly and ethically sourced. The brand prioritizes durable construction and reduced environmental impact across its supply chain.

The Louxas team is available through the following channels:

• Email: service@louxas.com - for product advice, buying guidance, or care instructions
• Phone: 623-283-7415
• Hours: Monday through Sunday, 8AM-12AM EST

The order will be delayed due to customs clearance, shipping delays, and weather reasons. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed, you will be able to see your tracking updates.If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

Louxas offers three delivery tiers, determined at checkout based on product size, weight, and destination:

• Parcel shipping - express, contact-free delivery via UPS, USPS, FedEx, or DHL, designed for smaller items
• Scheduled delivery - a reliable, appointment-based option for larger furniture pieces
• White-glove service - the most comprehensive option, including in-home placement and full setup

Yes. The white-glove delivery service covers delivery to your room of choice and full setup. Select this option at checkout when ordering larger pieces.

Orders are processed within 1-2 business days. Once shipped, you will receive an email with carrier details and a tracking number.

Louxas accepts returns and exchanges within 60 days of delivery, provided items are in their original condition. Key conditions include:

• Returns must be requested within 60 calendar days of delivery
• Returns for reasons other than product quality or fulfillment errors are subject to a 20% restocking fee
• Certain items may not be eligible for return - check the individual product listing for details
• For exchanges, specify your preferred variation (size, color, or model) when submitting your request

Contact the support team as soon as possible with photos and your order details. If a manufacturing defect is confirmed, Louxas will provide an appropriate resolution, which may include repair, replacement, or a comparable item of equal value.

Yes. All furniture is backed by a 10-year limited warranty, which begins after the 60-day return window. Key terms include:

• Covers defects in materials and workmanship
• Applies to the original purchaser only
• Valid for indoor residential use only
• Commercial use, misuse, or post-purchase alterations (such as reupholstery) will void the warranty

Refund only (no return): Upon request acceptance, Refund will commence within 3 business days.Refund with return: Refund will commence within 7 business days after all returned items have been sent back to our warehouse.Where possible, funds will be processed back in the same way they were paid to Hernest, i.e. back to your Credit Card, PayPal or Bank Account. For credit cards, depending on your card issuer's policy, it may take up to 5 to 7 business days for the refund to appear on your account.

Most pieces arrive fully assembled. Where assembly is required, it is minimal - typically limited to attaching legs or handles. All necessary instructions are included.

Material selection varies by product category:

• Wood pieces use high-quality multi-layer plywood and solid wood boards, finished with 0.4-0.6mm natural veneers - significantly thicker than the industry-standard 0.2-0.3mm, for deeper grain, authentic texture, and improved durability
• Dining tables are constructed from rubberwood and MDF, both known for flexibility and long-term durability
• Upholstered pieces use heavy-weight, high-GSM fabrics including cotton-linen blends, velvet, and bouclé
• Foam cushioning is powder-free and additive-free for lasting resilience and healthy support

Yes. All upholstery fabrics are designed with comfort and safety as the priority. Materials are low-irritant and suitable for most households, including those with sensitive skin or allergy concerns.

Yes. All Louxas sofas and dining chairs are designed in accordance with ergonomic principles for supportive, comfortable seating.

Consider both your space dimensions and your typical number of diners. Louxas dining tables range from 36" to 86":

• 36" - suitable for 2 people, ideal for apartments and compact dining areas
• 48"-60" - works for 4-person households with moderate space
• 70"-86" - suited for families and larger dining rooms

For style, stone-top tables in black or white suit monochrome and contemporary interiors, while wood-top designs bring warmth to mid-century or Scandi spaces.

Yes. Louxas offers a Louxas Plus membership program and a Trade Program for design professionals, as well as an affiliate program. Visit the relevant pages on louxas.com for full details. Apply Now.

You will receive a shipping notification email containing the tracking number and link after your order has been shipped. The tracking page will be updated to reflect the real-time location of your order.Or you can click here to Tack Order.

Please note that the estimated delivery date depends on the delivery address and the shipping method. Usually, FedEx shipping time is 3-6 working days.

Louxas accepts the following payment options:

• Visa, Mastercard, American Express, Discover, Diners Club, JCB
• PayPal
• Klarna (buy now, pay later)

Payment failure may be due to insufficient balance or potential risk in your bank card. Please confirm whether the balance is sufficient to pay the order amount. If payment fails even if there are sufficient funds, we recommend that you change your bank card or use PayPal to pay.

Please don't worry! Please check first to see if you accidentally placed multiple orders. If yes, please take a screenshot of the payment history and contact us.